Frequently Asked Questions

COVID-19 vaccination is free via My Turn California. Other vaccinations include an administration fee.

Get a digital copy of your vaccine record by visiting: https://myvaccinerecord.cdph.ca.gov/ ‍

Any Californian aged 6 months and older can get vaccinated for free through myturn. ‍

At-home appointments are available Monday - Friday from 7:00 am - 3 pm.

We provide mobile specimen collection, delivery services, and live scan. We are not a lab and we do not conduct lab analysis. We collect the specimens required, according to the lab order written by your provider.

Yes, we are familiar with a vast array of diagnostic lab kits and specialty testing services. Our technician will collect the specimens, process them according to the kit instructions, then package and drop off the lab kit to the designated shipping carrier (usually FedEx, UPS, USPS). For lab kit assistance, please provide pictures of the following Shipping label Processing instructions Lab requisition Supplies that were provided in the kit

You will need to provide a copy of the lab order(s).

Yes, you can schedule on behalf of the patient if you are a caregiver, family member, or another party responsible for the patient’s care.

You may schedule services by booking online, calling (415) 300-4436, or email us at support@baypls.com.

Book online at baypls.com, call (415) 300-4436, or send your lab orders to support@baypls.com.

We are unable to offer weekend appointments at this time.

Yes! If the appointment is not canceled within 24 hours of the scheduled appointment, we will charge a 50% cancellation fee.

In the rare case that something occurs, please contact us right away at (415) 300-4436 or at support@baypls.com and we will get back to you as soon as possible. Disclaimer: We will respond within our business operating hours Monday-Friday from 9 am-5 pm.

Yes, with parental consent. Please contact us directly if you need a pediatric draw collected. When you're scheduling an appointment for pediatric draws, contact us right away at (415) 570-4178 or at support@baypls.com.

Yes, absolutely. All BayPLS clinicians are certified under CDPH.

Yes, your healthcare information is confidential and only used for scheduling and coordination purposes. BayPLS is HIPAA compliant and follows strict patient health information confidentiality protocols.

Your physician will provide an order for you. In order to receive service, we require a lab order for blood testing services.

We typically see patients early morning due to fasting.

Yes, we uphold the highest standards and value patient privacy.

BayPLS is not a laboratory. We send licensed lab staff to your home to collect your sample and deliver specimens to the laboratory of your choice. Sample analysis and result reporting are handled by the laboratory.

We’re taking steps to help keep you and our staff safe: Our phlebotomists wear medical-grade personal protective equipment, including; masks, gloves, and medical scrubs Phlebotomists change into new PPE for each visit Phlebotomists carry disinfectants and sanitizers We screen our phlebotomists and patients before each visit and again upon arrival

Fasting depends on the requested lab test. Your doctor will let you know if you need to fast on the lab order.

We apologize for any inconvenience and are happy to help. Please contact us at (415) 300-4436 or at support@baypls.com.

Your lab results will be coming from the lab where your specimen was delivered. Results will typically be ready in 1-8 business days depending on the lab. BayPLS does not process your sample. Certain lab tests may take longer and results are reliant on your lab of choice. Once your results are ready, your doctor will contact you to review the results together. In addition, you can check if your lab results are ready with the following options: 1. Check the patient portal for your laboratory 2. Contact your doctor's office 5 business days after your visit Notice: For your privacy, Hive Healthcare does not receive any information on your lab result status. Results are only shared with you, your provider who ordered your lab test, and the laboratory you selected.

We accept ACH (account # and routing info needed), Venmo, and all major credit cards.

Yes, we may be available to go outside our service area for additional travel fees. Please contact us for a quote on appointments outside of our primary service area.

Yes, we accept walk-ins and appointments at our Patient Service Center: 841 San Bruno Ave W Suite 100, San Bruno, CA. 94066

We serve the nine Greater Bay Area counties including Alameda, Contra Costa, Marin, San Francisco, San Mateo, and Santa Clara.

Yes.

Yes, as long as your employer permits it and it is a clean environment.

Yes. Additional fees are incurred for same-day appointments and are subject to availability.

Yes. We deliver your specimens to the lab of your choice, as well as any courier company like FedEx, UPS, or USPS. Delivery includes processing (centrifuging samples) and separating plasma/serum into separate containers for mailing in insulated ice pack containers. You may upload your insurance information in order for the resulting lab to accept your specimen.

No, BayPLS is self-pay by patients. However, patients can submit their receipt to insurance companies and request reimbursement.

Fees vary by the types of tests ordered by your doctor, the location of the appointment, and where the laboratory samples are delivered to. Patients should expect a bill between $240-300. Please contact us for more information and a free quote.

Live scan background check services cost $35 at our San Bruno patient service center.

Blood draws at our patient service centers costs $50.

COVID-19 testing is free with insurance. For non-insurance, Antigen is $49 and PCR (COVID-19, FLU A+B & RSV) is $125.

Yes. We provide an itemized invoice (receipt) that you can submit to your insurance company for reimbursement. Many insurances will reimburse you the full or partial cost of service. For more information, please visit the insurance section of our website. Please note: We offer the ability to upload your insurance information. You can submit your receipt to your insurance provider for reimbursement.

Absolutely, just fill out our reach out to our support team using our contact form: https://www.bayareapls.com/contact

Call the number above for the county the request was submitted or BayPLS 24/7/365 on call staff at (510) 939-6647.

Call the number above for the county the request was submitted or BayPLS 24/7/365 on call staff at (510) 939-6647.

The Police Agency Dispatcher can enter a request using one of the two methods: (a) Online at https://airtable.com/shrL8UOIOhO9Qo5EN (copy & paste into browser) (b) Call Blood Bot at (650) 200-2652 to request a phlebotomist

The Police Agency Dispatcher can enter a request by calling BayPLS dispatching center at (715) 574-5607‬ to request a phlebotomist.

The Police Agency Dispatcher can enter a request using one of the two methods: (a) Online at https://airtable.com/shrjXPOEgupkknmuM (copy & paste into browser) (b) Call Blood Bot at (408) 290-4931 to request a phlebotomist

The Police Agency Dispatcher can enter a request using one of the two methods: (a) Online at https://airtable.com/shr72lCGrOgKPZMGU (copy & paste into browser) (b) Call Blood Bot at (510) 250-5657 to request a phlebotomist

The Police Agency Dispatcher can enter a request using one of the two methods: (a) Online at https://airtable.com/shrcaUYjlDqvCEWLN (copy & paste into browser) (b) Call Blood Bot at (415) 200-3309 to request a phlebotomist

Book online at baypls.com, call (415) 300-4436, or send your lab orders to support@baypls.com

Yes, to arrange corporate or group bookings, please contact us at (415) 300-4436 or at support@baypls.com.

We collect blood and other lab samples like COVID-19, RSV, and Flu.

Yes, we uphold the highest standards and value patient privacy.

Yes, absolutely. All BayPLS clinicians are certified under CDPH.

At-home appointments are available Monday - Friday from 7:00 am - 3 pm.

We provide mobile specimen collection and delivery services. We are not a lab and we do not conduct lab analysis. We collect the specimens required, according to the lab order written by healthcare providers.

No, BayPLS is self-pay by patients. However, patients can submit their receipt to insurance companies and request reimbursement.

Absolutely. Simply tell patients to go to baypls.com to book a visit or call (415) 300-4436.

BayPLS improves compliance by providing a convenient solution that meets patients in the comfort of their homes or office.

BayPLS is not a laboratory. We send licensed lab staff to your home to collect your sample and deliver specimens to the laboratory of your choice. Sample analysis and result reporting are handled by the laboratory.

Yes.